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Privacy Policy

Last Updated: 15 Sept 2026

Welcome to HiVapes. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (hi-vapes.co.uk) and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

  • 1.1 Controller: HiVapes is the controller and responsible for your personal data.
  • 1.2 Contact Details: If you have any questions about this privacy policy or our privacy practices, please contact us at [email protected].

2. The Data We Collect About You

  • 2.1 Identity Data: Includes first name, last name, username, and date of birth (required for age verification).
  • 2.2 Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
  • 2.3 Financial and Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us. Note: We do not store full credit card details on our servers; these are processed securely by our payment gateways (e.g., Stripe).
  • 2.4 Technical and Usage Data: Includes internet protocol (IP) address, your login data, browser type and version, and information about how you use our website (gathered via tools like Google Analytics 4).

3. How We Use Your Personal Data

  • 3.1 Order Fulfillment: To process and deliver your order, manage payments, and collect money owed to us.
  • 3.2 Age Verification: To comply with UK laws regarding the sale of vaping products, we must process your data to verify that you are 18 years of age or older.
  • 3.3 Customer Relationship: To manage our relationship with you, which includes notifying you about changes to our terms or privacy policy, or asking you to leave a review.
  • 3.4 Website Improvement: To administer and protect our business and this website, including troubleshooting, data analysis, and system maintenance.

4. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes outlined in Section 3:

  • 4.1 Service Providers: Third parties who provide IT and system administration services, payment processing (e.g., Stripe), and age verification APIs.
  • 4.2 Logistics Partners: Delivery and courier services (e.g., Royal Mail) to fulfill and ship your orders securely.
  • 4.3 Legal Authorities: Professional advisers or regulatory authorities (such as HM Revenue & Customs) if required by UK law.

5. Data Security

  • 5.1 Protection Measures: We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.
  • 5.2 Access Limitations: We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

6. Data Retention

  • 6.1 Retention Period: We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
  • 6.2 Order Records: By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

7. Your Legal Rights

Under UK data protection laws (GDPR), you have rights in relation to your personal data, including the right to:

  • 7.1 Access: Request access to your personal data.

  • 7.2 Correction: Request correction of the personal data that we hold about you.

  • 7.3 Erasure: Request erasure of your personal data (the "right to be forgotten").

  • 7.4 Restriction: Object to processing or request restriction of processing your personal data.

  • 7.5 Portability: Request the transfer of your personal data to you or to a third party.

  • 7.6 Exercising Your Rights: If you wish to exercise any of the rights set out above, please contact us at [email protected].