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Terms and Conditions

Last Updated: 15 Sept 2026

Welcome to HiVapes (accessible at hi-vapes.co.uk). These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products.

By accessing this website and placing an order, we assume you accept these Terms and Conditions in full. Do not continue to use hi-vapes.co.uk if you do not agree to all of the terms stated on this page.

1. Age Verification and Restrictions

  • 1.1 Strict Age Policy: The sale of electronic cigarettes, vaporizers, and related products to persons under the age of 18 is strictly prohibited under UK law.
  • 1.2 Verification Process: By placing an order with HiVapes, you confirm that you are at least 18 years of age. We reserve the right to use third-party age verification services to confirm your age. If we cannot verify your age, we may request a photographic ID (such as a driving license or passport) before fulfilling your order.
  • 1.3 Order Cancellation: If you are found to be under 18, or if we cannot verify your age to our satisfaction, your order will be cancelled immediately and refunded.

2. Health and Safety Warnings

  • 2.1 Nicotine: Many of our products contain nicotine, which is a highly addictive substance. Our products are not suitable for use by:
  • Persons under the age of 18.
  • Pregnant or breastfeeding women.
  • Persons who are sensitive or allergic to nicotine.
  • Persons with cardiovascular diseases or high blood pressure.
  • 2.2 Not a Medical Device: Our products are intended for recreational use and are not sold as medical devices or smoking cessation aids. If you have any health concerns, please consult a medical professional before using our products.

3. Products and Compliance

  • 3.1 TPD Compliance: All nicotine-containing products sold by HiVapes comply with the UK Tobacco and Related Products Regulations (TRPR) and the European Tobacco Products Directive (TPD).
  • 3.2 Product Descriptions: We strive to ensure that all details, descriptions, and prices of products appearing on the website are accurate. However, errors may occur. If we discover an error in the price or description of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order or cancelling it.
  • 3.3 Battery Safety: You are responsible for the safe handling of lithium-ion batteries. HiVapes is not liable for any damage or injury caused by the misuse, mishandling, or improper charging of batteries and vaporizing devices.

4. Orders, Pricing, and Payments

  • 4.1 Contract Creation: A legally binding contract between you and HiVapes is only created once your order has been dispatched, not at the time of placing the order or receiving an automated order confirmation.
  • 4.2 Pricing: All prices are in Pound Sterling (GBP) and include VAT at the applicable UK rate. Delivery charges will be added at checkout.
  • 4.3 Right to Refuse: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

5. Shipping and Delivery

  • 5.1 Dispatch Times: We aim to dispatch all orders promptly. Delivery timescales are estimates and are not guaranteed.
  • 5.2 Liability for Delays: HiVapes shall not be liable for any delays in delivery caused by the courier service, adverse weather conditions, strikes, or other events beyond our reasonable control.
  • 5.3 Delivery Address: It is your responsibility to provide a complete and accurate delivery address. We will not be responsible for lost parcels due to incorrect shipping information provided at checkout.

6. Returns, Refunds, and Cancellations

All purchases, cancellations, and returns are subject to our Return and Refund Policy, in accordance with the UK Consumer Contracts Regulations and Consumer Rights Act 2015.

  • For full details on how to return unwanted or faulty items, please view our full Return Policy

7. User Accounts

  • 7.1 Account Security: If you create an account on hi-vapes.co.uk, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device.
  • 7.2 Termination: We reserve the right to terminate accounts, remove or edit content, or cancel orders at our sole discretion without prior notice, particularly in cases of suspected fraud or policy violation.

8. Intellectual Property

Unless otherwise stated, HiVapes and/or its licensors own the intellectual property rights for all material on hi-vapes.co.uk. All intellectual property rights are reserved. You may access this from hi-vapes.co.uk for your own personal use, subjected to restrictions set in these terms and conditions.

9. Limitation of Liability

To the maximum extent permitted by applicable UK law, HiVapes shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of, or inability to access or use, the website or our products.

10. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: